Feven Gebre

• Assisted with new team member training
• Worked on strengthening the student experience and services with divisions from across the business, including financial aid, registrar, and admissions
• Complied with business rules, procedures, and safety regulations to maintain the office's cleanliness and equipment's safety
• Processed debtor payments and updated accounts to reflect new balance.
• Exhibited outstanding customer service abilities and maintained clients' satisfaction
• Worked with customer to create debt repayment plan based on current financial condition.
• Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.

Exceptional interpersonal skills

• Excellent written and verbal communication.
• Entered new transactions and updated records of library users.