Summary
Overview
Work History
Education
Skills
Programming languages
Timeline
Generic

Feyruz Habteab

Charlotte,NC

Summary

Accomplished professional with a proven track record in fast-paced environments, such as Starbucks, adept at team leadership and new hire training. Excelled in enhancing customer satisfaction and streamlining operations. Skilled in data entry and fluent in English, Arabic, and Tigrigna, demonstrating a unique blend of technical and interpersonal abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Barista

Starbucks
03.2023 - 06.2024
    • Trained new team members with positive reinforcement and respectful, encouraging coaching.
    • Operated espresso machines and commercial coffee brewers to create beverages.
    • Controlled line and crowd with quick, efficient service.
    • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Dispatcher

BSL Logistics LLC
10.2021 - 01.2023
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Dispatcher

Merob Logistics
10.2019 - 08.2021
    • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
    • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
    • Analyzed customer feedback and provided solutions to improve customer service.
    • Processed invoices and payments for dispatched orders to provide proof of transaction.

Customer Care Representative

Teleperformance
06.2018 - 12.2018
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Logged call information and solutions provided into internal database.
    • Assisted call-in customers with questions and orders.
    • Responded to customer needs through competent customer service and prompt problem-solving.

Education

Bachelor of Science - Data Science

University of North Carolina At Charlotte
Charlotte, NC
05.2026

High School Diploma -

Nile Union Academy
Cairo, Egypt
06.2018

Skills

    • Up-selling
    • Conversant in English, Arabic, Tigrigna
    • New Hire Training
      • Team Leadership
      • Data Entry
      • Database Maintenance

Programming languages

Currently working with Python and Java. With some experience in C language.

Timeline

Barista

Starbucks
03.2023 - 06.2024

Dispatcher

BSL Logistics LLC
10.2021 - 01.2023

Dispatcher

Merob Logistics
10.2019 - 08.2021

Customer Care Representative

Teleperformance
06.2018 - 12.2018

Bachelor of Science - Data Science

University of North Carolina At Charlotte

High School Diploma -

Nile Union Academy

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Feyruz Habteab