Feza Kalunga
Atlanta,GA
Summary
Highly-motivated claims professional with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Looking to utilize my claims and technical background to grow professionally and personally while facilitating company growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Payment Associate - Subrogation
State Farm
Alpharetta, GA
06.2018 - Current
- Collected large amounts of money and entered the recoveries into various customer accounts so we can repay our policyholders
- Assisted in the recovery process of overpayments for duplicate coverage, workers compensation, and no-fault claims
- Collected and reported necessary information to close a file and completed ongoing investigations when necessary
- Routed claims to the claim owner if there was an unresolved issue regarding a payment that was inaccurate
- Made sure that payments received were accurate and if not, was routed to the appropriate department
- Updated customers personal information so that their payments were sent to the correct address or bank account
- Worked in a team environment and was able to reach our goal of collecting $2 billion dollars before the end of the year
ILR Claims Associate
State Farm
Dunwoody, GA
02.2016 - 06.2018
- Used claims systems and other technologies to document loss information
- Collaborated with fellow team members to manage large call volumes to gather loss information.
- Provided assistance to customers regarding their claim status and inquiries.
- Evaluated accuracy and quality of data entered in the claims system
- Implemented best practices within the department to maximize efficiency.
- Trained new staff members on proper procedures for processing claims
Education
Bachelor of Business Administration - Computer Information Systems
Kennesaw State University
Kennesaw, GA12.2017
Bootcamp -
Rita Consulting - Splunk
Skills
- Policy/claims understanding, ECS
- Handling multiple computer applications
- Working in a collaborative team environment
- Operating System - Windows, Unix, Mac Os
- Cloud Platforms - AWS
- Splunk
- Familiarity with programming languages – Python
- Configuration Management - Ansible
- Windows – Microsoft Office Suite, Active Directory, Regex, Visual Studios, Teams, Adobe Acrobat
- ServiceNow, Sharepoint
Certification
- Splunk Core Certified User
Timeline
Payment Associate - Subrogation
State Farm
06.2018 - Current
ILR Claims Associate
State Farm
02.2016 - 06.2018
Bachelor of Business Administration - Computer Information Systems
Kennesaw State University
Bootcamp -
Rita Consulting - Splunk
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