Your Name
Summary
- High-energy, results-oriented Customer Support Specialist. Integrating strategies which strengthen and expand customer sales, retention.
- Highly organized and efficient in fast-paced multi-tasking environments; able to prioritize effectively to accomplish objectives with enthusiasm, dedication and humor.
- Strong work ethic with outstanding relationship building skills, strong communication abilities, and exceptional emotional intelligence which benefits in demanding sales and account management environments.
Overview
2
2
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
06.2023 - Current
- Comprehensive training in Transportation Industry establishing my own book of business with Customers, Motor Carriers, Shippers and Receivers.
- Cold-called prospective customers to build relationship.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
Business Development Intern
FanBasis
09.2022 - 12.2022
- Prospect companies, athletes, influencers, and actors to join our platform via Instagram and LinkedIn.
- Educate creators on developing their page.
Marketing Intern
Magnificofood.com
06.2022 - 08.2022
- Exerted social media skills though Canva, to promote specials while attracting new customers to increase clickbait by 50%.
- Assisted with the creation of company newsletters and ensured that the English language was used properly in campaigns.
- Utilize Italian language skills to communicate task with coworkers.
Education
Bachelor of Science - International Business And Marketing
The University of Tampa
Tampa, FLSkills
- Superior organizational skills
- Negotiations expert
- Seasoned in conflict resolution
- Database management
- Unsurpassed work ethic
- Meticulous attention to detail
- Executive presentation development
- Client relations specialist
- Excellent interpersonal and coaching skills
- Reports generation and analysis
Accomplishments
Customer Service
Data Organization
Process Improvement
- Created a rewards and incentive program that was cited as the driving force behind branch employee retention rate of 12%.
- Coordinated $5 million grant for Lung Cancer research funding for the University of Cincinnati Department of Epidemiology.
- Decreased costs by 6% by negotiating pricing with vendors regarding wholesale billing and marketing procedures.
- Researched, identified and rapidly resolved client conflicts to prevent loss of key accounts.
- Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
- Boosted customer service ratings by developing new processes and improving work flow.
- Assisted in the managing of the company database and verified, edited and modified members’ information.
- Developed and implemented company’s Standard Operating Procedures Manual outlining all proper business procedures.
- Winner of the “New Business Coordinator of the Quarter” Award, June 2004, December 2004, and March 2005
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
06.2023 - Current
Business Development Intern
FanBasis
09.2022 - 12.2022
Marketing Intern
Magnificofood.com
06.2022 - 08.2022
Bachelor of Science - International Business And Marketing
The University of Tampa