Patricia Newell
Memphis,TN
Summary
Accomplished Referral Coordinator at Church Health, adept in insurance verification and caseload management, enhanced funding from $35,000 to $175,000. Excelled in coordinating care for uninsured women in West TN, achieving an 85% enrollment rate. Demonstrates exceptional problem-solving and organizational abilities, ensuring efficient patient service and care coordination.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Church Health
Memphis, TN
05.2006 - 06.2024
- Sphere headed and maintained a cancer screening program where I increased funding from $35,000 to $175,000.
- Coordinated and enrolled 85% of uninsured/underinsured women in the West TN region.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
Referral Specialist
Regional Medical Center
Memphis, TN
06.2001 - 05.2006
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for Type procedures before referring clients.
- Maintained comprehensive knowledge of provider networks, ensuring appropriate specialist recommendations for patients.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Coordinated multidisciplinary teams during complex cases by sharing relevant patient information among providers.
Medical Records Clerk
UT Medical Group
Memphis, TN
10.1999 - 06.2001
- Transcribed and entered patient medical information into electronic medical records systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
Sales Specialist
Memphis Lamp
Memphis, TN
08.1996 - 09.1999
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Negotiated prices, terms of sales and service agreements.
Education
Associate Of Science - Healthcare Management
Ultimate Medical Academy
Tampa, FL04.2016
Skills
Pre-authorizations
Insurance Verification
Medical Terminology
Multi-line phone proficiency
Medical terminology knowledge
Data entry proficiency
Patient Scheduling
Organizational abilities
Caseload Management
Epic Systems
Critical Thinking
Electronic Medical Record Software
Patient education and counseling
Decision-Making
Problem Identification
Multidisciplinary team collaboration
Certification
Stand for H.E.R. Patient Navigation Training Program
Timeline
Referral Coordinator
Church Health
05.2006 - 06.2024
Referral Specialist
Regional Medical Center
06.2001 - 05.2006
Medical Records Clerk
UT Medical Group
10.1999 - 06.2001
Sales Specialist
Memphis Lamp
08.1996 - 09.1999
Associate Of Science - Healthcare Management
Ultimate Medical Academy