Ficus Martinez
Framingham,MA
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Starbucks
Wellesley, MA
03.2022 - Current
- Oversaw Community Outreach for in house events and volunteering opportunities for staff.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed schedules of team of twenty three personnel to keep shifts properly staffed.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Manager
Long Island Civic Engagement Table
Brentwood, NY
03.2017 - 11.2021
- Facilitated trainings regarding multiple diversity topics to freshman college students in Long Island.
- Recruited, trained, and oversaw youth volunteers throughout multiple programs.
- Operated the establishment of social media presence for multiple districts of the organization during Covid-19 lockdown.
- Oversaw Summer Youth Pipeline, responsibilities included Schedule making, communications, and outreach amongst other detailed tasks.
- Facilitated classes on: Queer History and Liberation Through The Lens of Black, Brown, and Indigenous Identities.
- Connected youth volunteers with other organizations to developed networking skills.
- Provided leadership during times of organizational change or crisis situations.
- Gathered data about citizens preferences through phone banking, so that community outreach campaigns could be tailored accordingly.
Owner
Community Empathy
Manhattan, NY
02.2016 - Current
- Led startup of Community Empathy, which is a non-profit that distributes essentials those in need in a community.
- Community Empathy's responsibilities are to help spread relief to the homeless. While also petitioning political leaders to pass legislation to help the less privileged communities we serve.
- My responsibilities include; Securing funding for distribution, overseeing the assembly of essentials, overseeing the safety of volunteers, creating tracking apps for volunteers, personally interviewing all volunteers and training all volunteers in cultural sensitivity.
Education
Bachelor of Science - Political Science and Anthropology
Bridgewater State University
Bridgewater, MA06-2025
Some College (No Degree) -
John Jay College of Criminal Justice of the City University of New York
New York, NYSkills
- Call center experience
- Oversight of customer relations
- Responsible for cultivating inclusive work culture
- Responsible for project organization
- Operations oversight
- Oversight of marketing
- Oversight of sales quarterly percentages
- Community outreach
- Responsible for crew development
Timeline
Assistant Store Manager
Starbucks
03.2022 - Current
Manager
Long Island Civic Engagement Table
03.2017 - 11.2021
Owner
Community Empathy
02.2016 - Current
Bachelor of Science - Political Science and Anthropology
Bridgewater State University
Some College (No Degree) -
John Jay College of Criminal Justice of the City University of New York
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