FIDEL GONZALEZ LINARES
Miami Beach,USA
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
20
20
years of professional experience
Work History
Server
PM Fish & Steak House
03.2016 - 10.2024
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Performed opening and closing duties such as setting up the dining area, restocking supplies
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Provided excellent customer service to ensure satisfaction
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment
- Presented menus and answered questions regarding items
- Greeted customers, answered questions and recommended specials to increase profits
Server
Angus Bar & Steak House
09.2008 - 02.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
Restaurant Waiter
Gran Cafe de L'Opera
04.2005 - 05.2008
Education
Bachelor of Science - Hospitality Administration And Management
Forma Tour Tourism Management
Havana , Cuba07.1999
Bachelor of Science - Mechanical Engineering
University of Havana
Cuba07.1985
Skills
- Food Inspection
- Beverage Preparation
- Safe Food Handling
- Point of Sale (POS) System Operations
- Wine Pairings
- Sales Techniques
- Liquor, Wine, and Food Service
- Suggestive Selling
- Guest engagement
- Team collaboration
- Allergy awareness
- Beverage preparation
- Cool under pressure
Websites
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Full Professional
Italian
Full Professional
Timeline
Server
PM Fish & Steak House
03.2016 - 10.2024
Server
Angus Bar & Steak House
09.2008 - 02.2016
Restaurant Waiter
Gran Cafe de L'Opera
04.2005 - 05.2008
Bachelor of Science - Hospitality Administration And Management
Forma Tour Tourism Management
Bachelor of Science - Mechanical Engineering
University of Havana
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