Fidelia Gonzales Velasquez
McComb
Overview
2
2
years of professional experience
Work History
Supervisor
YMCA
2024.07 - Current
- Supervised daily operations to ensure efficient program delivery and participant satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted regular health assessments to identify individual wellness needs.
Revenue Recovery
UPS
2023.12 - Current
- Auditing Shipments: Physically inspecting packages that automated systems missed to ensure accurate billing for weight, size, and handling.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
No Degree - Business Transfer Pathway
Owens Community College
Perrysburg, OH2026-05
High School Diploma -
McComb Local Scool
McComb, OH2021-05
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Strategic planning
- Documentation and reporting
- Teamwork and collaboration
- Multitasking
- Computer skills
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
YMCA
2024.07 - Current
Revenue Recovery
UPS
2023.12 - Current
No Degree - Business Transfer Pathway
Owens Community College
High School Diploma -
McComb Local Scool