Fidencio Urbina
Oklahoma City
Summary
Professional with extensive experience in managing personnel matters, including recruitment, performance reviews, and disciplinary actions. Demonstrated ability to identify process improvement opportunities across multiple locations, leading to enhanced operational efficiency. Conducted regular compliance visits and resolved customer complaints effectively, contributing to high levels of customer satisfaction. Developed and implemented strategic sales plans that resulted in increased revenue and market share while mentoring team members to foster a performance-oriented culture.
Overview
13
13
years of professional experience
Work History
District Manager
Xclusive Trading Inc
Houston
08.2022 - Current
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Identified opportunities for process improvement across multiple locations within the district.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Mentored team members by demonstrating best practices for sales and customer service.
- Identified and developed top talent to promote performance-oriented culture.
- Supported sales team members to drive growth and development.
- Coached, developed and motivated team to achieve revenue goals.
Lead Supervisor
W&W steel
Oklahoma City
06.2012 - 06.2018
- Implemented process improvements to reduce costs while maintaining quality standards.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Provided guidance to junior staff members regarding best practices for productivity improvement.
- Established efficient workflow procedures across different departments while maintaining high quality standards.
- Conducted employee training sessions related to safety protocols, equipment operation, and other job-related tasks.
- Developed processes for production optimization and monitored performance metrics to identify areas of improvement.
- Identified potential risks associated with manufacturing processes and developed contingency plans accordingly.
- Monitored production activities to ensure that goods are produced efficiently, on time, within budget, and meet quality standards.
- Assigned tasks to employees and monitored productivity, performance and task completion.
Education
Some College (No Degree) -
Wright Career College
Oklahoma City, OklahomaSkills
- Customer service
- Team building
- Sales strategy
- Goal setting and performance metrics
- Operations management
Languages
Spanish
Native/ Bilingual
Affiliations
I love working out and enjoying amazing meals from different cultures
References
References available upon request.
Timeline
District Manager
Xclusive Trading Inc
08.2022 - Current
Lead Supervisor
W&W steel
06.2012 - 06.2018
Some College (No Degree) -
Wright Career College