Fields
Chicopee,MA
Summary
Personable Head Bartender with over 27 years of experience working in the Beverage and Food industries. Dedicated to client satisfaction so as to build relationships that maximize growth and sales Collaborative leader, establishing a functional workplace through relationship-building and thoughtful delegation. Proficient trainer/teacher, coaching staff to maintain service and safety standards and anticipate customer needs.
Overview
9
9
years of professional experience
Work History
Bartender
Camp Jahn
Southampton, MA
03.2018 - Current
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Created signature beverages to increase revenue and patron loyalty.
- Developed and implemented bartender training programs, policies and procedures.
- Planned and coordinated special events to boost customer numbers and profits.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Maintained detailed inventory of bar supplies and stocked work areas.
Store Manager
Hilltown Chic
Westfield, MA
08.2021 - Current
- Communicated well and used strong interpersonal skills to establish positive relationships with customers.
- Hired and trained new staff on established company policies and procedures
- Resolved and investigated complaints regarding service and product quality.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Enforced sanitary practices and general cleanliness and maintenance of store
- Performed opening and closing duties which included reconciliation of multiple cash banks and balancing of multiple cash dra
- Utilized internal computer systems for day to day operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Explained goals and expectations required of other staff
Bartender
Gnow's Place Restaurant And Bar
Chicopee, MA
02.2015 - Current
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Complied with health codes, sanitation requirements and license regulations.
- Maintained and managed all beer, wine, and liquor stocking and inventory.
- Built relationships with new guests and maintained long standing relationships with established guests.
- Resolved and guest issues in a timely and professional manner.
Bartender
Colonial Cafe
Chicopee, MA
03.2019 - 03.2020
- Completed thorough opening/closing/shift change functions to maintain operational standards each day.
- Assisted with preparation, setup, and service of daily operations
- Built relationships with clients and provided excellent service consistently
- Marketed new menu items
- Worked closely with kitchen staff, cafe personnel, and kitchen manager to ensure exceptional and prompt service.
Skills
- TIPS Certified (Current)
- Skilled MA Lottery customer service provider
- Verbal and Written Communication
- Cost Control
- Service Oriented
- Issue Resolution
- Vendor Relations
- Inventory Management
- Relationship Building
- Profit Optimization
- Investigating Complaints
- Documentation and Recordkeeping
- Database Interface and Query Software
- Staffing and Sales Reporting
- Service Delivery Management
- Problem-Solving
- Quality Assurance
- Merchandising
- Upselling
- Planning and Coordination
- Promotional Planning
Timeline
Store Manager
Hilltown Chic
08.2021 - Current
Bartender
Colonial Cafe
03.2019 - 03.2020
Bartender
Camp Jahn
03.2018 - Current
Bartender
Gnow's Place Restaurant And Bar
02.2015 - Current