Fiifi Paintsil
The Bronx,NY
Summary
Dynamic and results-oriented professional with a proven track record at Accuro Specialist Support Services, excelling in high-pressure environments and demonstrating exceptional teamwork and hospitality service expertise. Achieved significant improvements in customer satisfaction and efficiency through effective communication and strict adherence to food safety guidelines. Skilled in meal delivery and fostering positive guest experiences, consistently exceeding management expectations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Runner
Accuro Specialist Support Services
Abu Dhabi,UAE
09.2022 - 06.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
- Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
- Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
- Ensured accurate order delivery to customers, fostering positive dining atmosphere.
- Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
Housekeeping Room Attendant
ADNH Compass
Abu Dhabi,UAE
07.2021 - 08.2022
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
Porter
Regent University Hostel
Ghana,
02.2015 - 09.2020
- Communicated with coworkers and managers about completed duties.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Cleaned and organized building areas as required.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Stored supplies safely and securely to prevent theft and damage.
- Completed sweeping, mopping, and window-cleaning.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Enhanced security by vigilantly monitoring guest areas and reporting suspicious activities.
Education
High School Diploma -
St Peters Boys Senior High School
Eastern RegionSkills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Sense of urgency
- Cash Handling
- Safe Food Handling
- Hospitality service expertise
- Cleanliness
- Server Support
- Meal delivery
- Food safety knowledge
- [Language] Fluency
- Kitchen Communication
- Food Delivery
Certification
- Cardiopulmonary Resuscitation (CPR) - American Red Cross.
Timeline
Food Runner
Accuro Specialist Support Services
09.2022 - 06.2024
Housekeeping Room Attendant
ADNH Compass
07.2021 - 08.2022
Porter
Regent University Hostel
02.2015 - 09.2020
High School Diploma -
St Peters Boys Senior High School