Fikera Wallace
Gambier
Summary
Organized and professional with a strong work ethic and collaborative spirit, recognized for exceptional quality control and inspection capabilities. Honesty, hard work, and a positive attitude consistently garner commendations. Dedicated Customer Service Specialist adept at prioritizing tasks and multitasking in fast-paced environments, effectively resolving escalated customer support issues. With five years of experience as a committed home health aide, expertise in direct patient care and meticulous recordkeeping ensures client safety, comfort, and dignity are upheld.
Overview
8
8
years of professional experience
Work History
Home Health Aide
Ameristar Home Healthcare
05.2021 - Current
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Provided mobility assistance such as walking and regular exercising.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
Team Member
Taco Bell Restaurant
12.2023 - 03.2024
- Learned all required tasks quickly to maximize performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
Security Guard
Rogue Fitness
11.2020 - 01.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Investigated reported incidents to protect company assets.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Surveyed multiple CCTV feeds to closely monitor important areas on the grounds.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Documented security-related situations and submitted in-depth reports to superiors.
- Monitored premises and recorded activity in daily officer reports.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Reported safety hazards for remediation response.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Janitor
Columbus City Schools
03.2021 - 08.2021
- Mopped and waxed floors, dusted, deep cleaned bathrooms and removed trash to keep buildings in clean and orderly condition.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Completed sweeping and vacuuming, glass cleaning and trash collecting.
- Moved equipment and furniture to thoroughly clean space.
- Maintained, sanitized and vacuumed dining area and washed kitchen floors prior to closing.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Responded promptly to requests to clean and sanitize areas after accidents.
- Notified building managers about needed repairs to maintain public safety.
- Reduced cleaning time significantly while maintaining company quality standards.
- Assessed cleaning equipment and performed repairs when needed.
- Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
- Maintained floor cleaning and waxing equipment.
Customer Service Representative
CVS Pharmacy
04.2018 - 08.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Set up and activated customer accounts.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
West High School
Columbus, OH06.2020
Skills
- Report Creation
- Report Generation
- Credit Card Payment Processing
- Data Entry
- Verbal and Written Communication
- Team Collaboration
- Decision Making
- Problem Solving
- Loading and Unloading
- Work Order Following
- Wrapping and Boxing
- Work Planning and Prioritization
- Pallet Jack Operation
- Protective Equipment Use
- Security Procedures Knowledge
- First Aid Certified
- CPR Certified
- Intruder Response and Removal
- Care plan assessment
- Client documentation
- Medication organization
- Nutritional meal preparation
Timeline
Team Member
Taco Bell Restaurant
12.2023 - 03.2024
Home Health Aide
Ameristar Home Healthcare
05.2021 - Current
Janitor
Columbus City Schools
03.2021 - 08.2021
Security Guard
Rogue Fitness
11.2020 - 01.2022
Customer Service Representative
CVS Pharmacy
04.2018 - 08.2019
High School Diploma -
West High School