Fikir Yidres
Addis,Ababa
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
1
1
Certification
Education
Bachelor of Arts - Business Administration And Information Systems
Addis Ababa University
Addis Ababa06-2029
High School Diploma -
Safari Academy High School
Addis Ababa09-2024
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
- Certified of Appreciation, SunShine Philanthropy Foundation :Volunteer
- Certificate of Recognation.Safari Academy
- computer and office training
- microsoft Excel
- Power Point
- Microsoft Amharic Keyboard
Languages
French
Elementary
English
Limited Working
Amharic
Professional Working
Interests
- Learning new cooking techniques and expanding my culinary skills
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Bachelor of Arts - Business Administration And Information Systems
Addis Ababa University
High School Diploma -
Safari Academy High School