Lead Technician
Sargent Electric Company Inc.
08.2023 - 01.2024
- Improved equipment efficiency by conducting regular maintenance and implementing upgrades.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Collaborated with cross-functional teams to drive continuous improvement initiatives within the department.
- Reduced equipment downtime, proactively identifying potential failures and implementing preventive measures.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Implemented safety protocols to minimize workplace accidents and ensure adherence to industry regulations.
