Filiberto Ochoa Lopez
Marietta,GA
Summary
Versatile and results-driven professional with a track record of boosting sales revenue and enhancing customer satisfaction at ATL Glass Solutions. Skilled in call center operations and problem-solving, adept at multitasking and team leadership. Demonstrated ability to exceed performance goals by leveraging product knowledge and customer service excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
ATL Glass Solutions
07.2024 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Shoulder Cutter
Pilgrims Pride JBS
02.2023 - 07.2024
- Collaborated with team members to meet production goals and ensure timely delivery of products.
- Expertly Cut Chicken meat and removed bones.
- Hang Chicken in cones in order for chickens to be cut.
Warehouse Forklift Operator
Rockstaffing
10.2022 - 02.2023
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
Laborer
Remodeling Services
06.2020 - 08.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Education
Highschool Diploma -
Marietta Highschool
Marietta, GA05.2021
Skills
- Call center experience
- Business growth and retention
- Live chat support
- Shipping coordination
- Email management
- Contract negotiation expertise
- Multitasking
- Product Knowledge
- Processing payments
- Food safety and sanitation
- Account Management
- Problem-solving abilities
- Reliability
- Customer Satisfaction
- Team Leadership
Languages
English
Spanish
Portuguese
Timeline
Customer Service Sales Representative
ATL Glass Solutions
07.2024 - Current
Shoulder Cutter
Pilgrims Pride JBS
02.2023 - 07.2024
Warehouse Forklift Operator
Rockstaffing
10.2022 - 02.2023
Laborer
Remodeling Services
06.2020 - 08.2022
Highschool Diploma -
Marietta Highschool
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