Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Filip Fiolic

Pooler,GA

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience

Work History

Server

Buffalo Wild Wings
09.2020 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Answered customers' questions, recommended items, and recorded order information.

Team Member

Georgia Theater Company
02.2020 - 11.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Assisted with inventory counts and stocking of merchandise.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor of Arts - Political Science

Georgia Southern University
Statesboro, GA
05.2025

Skills

  • Cash Register Operations
  • Process Monitoring
  • Suggestive Selling
  • Anticipating Guest Needs
  • Pos Operation
  • Natural Leadership
  • Customer Service and Rapport

Accomplishments

    Acted as President of New Hampstead High School's National Honor Society


Languages

Croatian
Native or Bilingual

Timeline

Server

Buffalo Wild Wings
09.2020 - Current

Team Member

Georgia Theater Company
02.2020 - 11.2020

Bachelor of Arts - Political Science

Georgia Southern University

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Filip Fiolic