Summary
Overview
Work History
Education
Skills
Websites
Certification
Communication Skills
Digital skills and competencies
Personal Information
Software
Languages
Interests
Timeline
Generic

Filip Heraković

Sales Specialist
Kranj

Summary

As a communicative and adaptable individual, I am capable of effectively collaborating with different people and quickly adapting to various situations. My positive attitude and sense of responsibility drive me to seek solutions and achieve goals. I am an excellent team member who values others' opinions and is fair and honest in relationships. With determination and resourcefulness, I successfully face challenges, while my confidence and energy motivate me for continuous growth and improvement. My ability to learn quickly allows me to adapt to new situations and enhance my skills promptly.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Sales Specialist

Aktiva Group d.o.o.
6 2024 - Current
  • Communication with business clients
  • Preparation of offers, contracts, and annexes
  • Work with public tenders
  • Archiving
  • Participation in the development of work processes and sales strategies
  • Field meetings with business partners
  • Sales analysis
  • Responding to emails and managing the email inquiry database
  • Cooperation with other sales departments and the operations department
  • Managing key clients.

Student Assistant in the Development Department

ECE d.o.o.
02.2023 - 06.2024
  • Communication with clients and coordination of work processes
  • Drafting marketing and sales strategies
  • Communication with installation contractors and suppliers
  • Drawing 3D models of solar power plants
  • Collecting and analyzing sales data.

Student Assistant in the Online Store

ECE d.o.o.
05.2022 - 02.2023
  • Communication with clients
  • Communication with suppliers
  • Managing the online store and overseeing products
  • Designing marketing strategies
  • Creating social media posts
  • Market and competition analysis.

Student Assistant - Call Center Coordinator and Salesman

DMS - Denis Murić s.p.
02.2021 - 03.2022
  • Coordination and organization of the call center
  • Leading the call center
  • Educating clients on occupational health and safety and fire safety
  • Creating marketing strategies for safety and health services and fire safety.

Education

Bachelor in Marketing Communications - Marketing Communications And PR

B2 School of Business Studies
Kranj, Slovenia
10.2021 - 05.2024

Skills

    Client Relations

    Inquiry Handling

    Relationship selling

    Needs Assessment

    Sales expertise

    Sales Reporting

    Fluent in Slovenian, Serbian and English

    Team Collaboration

    Upselling and Cross Selling

    Customer service and care

    CRM proficiency

    Sales process optimization

Certification

Motorcycles: AM

Communication Skills

  • Excellent Verbal Skills: Experienced in verbal communication with clients, capable of handling both simple and complex situations effectively.
  • Negotiation Skills: Experienced in negotiating prices and creating deals that benefit both the company and clients, gaining valuable negotiation experience.
  • Written Communication Skills: Proficient in writing and formatting texts to be readable, informative, appropriate in tone, grammatically correct, and simple.
  • Empathy and Emotional Intelligence: Able to understand how someone feels through conversation, facial expressions, and gestures, and adjust appropriately.

Digital skills and competencies

  • Google Gmail
  • MS Office (Word, PowerPoint, Excel)
  • Social Media (Facebook, Twitter, Instagram, AdSense, YouTube Studio)
  • Computer and File Usage
  • Google Ads
  • Artificial Intelligence (ChatGPT, Gemini)
  • CRM programs and tools
  • Basic database management

Personal Information

  • Date of Birth: 04/03/01
  • Gender: Male
  • Nationality: Slovenian

Software

Microsof Office

Google

AI

CRM tools

Languages

Slovenian, Serbian
Native language
English
Proficient
C2
German
Elementary
A2

Interests

Fitness

Trading Card Games

Gaming

Timeline

Student Assistant in the Development Department

ECE d.o.o.
02.2023 - 06.2024

Student Assistant in the Online Store

ECE d.o.o.
05.2022 - 02.2023

Bachelor in Marketing Communications - Marketing Communications And PR

B2 School of Business Studies
10.2021 - 05.2024

Student Assistant - Call Center Coordinator and Salesman

DMS - Denis Murić s.p.
02.2021 - 03.2022

Sales Specialist

Aktiva Group d.o.o.
6 2024 - Current
Motorcycles: AM
Cars: B
Filip HerakovićSales Specialist