Kristen Islas
Hesperia,California
Summary
I am a entering fourth-year bilingual UC Merced student. I am great at working and handling high-stress situations responsibly. I enjoy working in different environments. I have been treasurer in a high school club in which I was able to learn what it meant to have a position of importance. I have recently worked at Kohl's which taught me a lot about communication and gave me knowledge of what customer service is all about.
I am skilled at maintaining clean areas, accurate registers, and secure storage areas. Also, I am dedicated to resolving issues, and answering customer questions.
I am currently studying Earth Systems Science in which I am really passionate and interested in. I am dedicated to learning everything about what there is to know on how we can all do our part in helping our environment. This major has really taught me to value what I have and to be more responsible and think about my actions and to think about long term consequences.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Clerk
Shamrock Flowers
Apple Valley, California
03.2017 - 05.2020
- Was able to work on cashiering by attending to customers and also cleaned and mopped floors
- Designed different flower arrangements and also went on and assisted in deliveries and inventory
- Completed rush deliveries on tight timetables to satisfy customer needs
- Kept detailed records of sales, payments and completed or in-progress deliveries
- Fostered positive working relationships with customers by responding to questions and concerns
- Assisted with payment processing and investigating variances in cash amounts
- Addressed all information updates by making changes to records in Dove system
- Reviewed over 6-8 daily delivery documents and orders and reported any errors found on delivery documents to supervisor
Cashier/Customer Service Representative
Kohl's
Merced, California
11.2018 - 01.2019
- Checked prices for customers and processed items sold by scanning barcodes
- Counted cash in register drawer during shifts
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Worked closely with supervisors and other POS employees to solve problems and handle customer concerns
- Assisted customers by answering questions and fulfilling requests
- Answered questions about store policies and concerns to support positive customer experiences
- Educated customers on promotions to enhance sales
- Served needs of as many as 30-40 patrons per shift, including collecting payments, tracking rewards and handling customer service issues
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Treasurer
Cinderlla's Closet
Hesperia, CA
09.2016 - 05.2017
- Helped with counting and recording of gains or losses
- Planned and managed budgets, expenses
- Worked on leadership skills
- Was able to handle internal problems with great attitude
Summer Reading Program Volunteer
Hesperia Branch Library
Hesperia, California
01.2014 - 01.2016
- Worked closely with library staff to better help patrons
- Was in charge of specific booths and worked with children and adults as well as, inventory and shelving
- Communicated with parents on children's level of reading and advancement field records for timely retrieval
- Greeted all members in professional and friendly manner
- Coordinated schedules and assignments for volunteer staff, maximizing team efficiency and effectiveness
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs
- Educated families and community members about library services
- Successfully led key projects which increased patrons coming to certain booths
Education
High School Diploma -
Sultana High School
Hesperia, CA2017
Bachelor's of Earth Science -
UC Merced
Merced,CA2021
Skills
- Cash management
- Bookkeeping
- Stocking and replenishing
- Relationship building
- Customer satisfaction
- Oral and written communication
- Proficient in Word and Excel
- Communication skills
- Product and service sales
- Point of sale knowledge
- Cash handling
- Formatting skills
- Creative thinking
- Creative solutions
Certification
- Certified Bilingual Spanish Speaker
Timeline
Cashier/Customer Service Representative
Kohl's
11.2018 - 01.2019
Clerk
Shamrock Flowers
03.2017 - 05.2020
Treasurer
Cinderlla's Closet
09.2016 - 05.2017
Summer Reading Program Volunteer
Hesperia Branch Library
01.2014 - 01.2016
Bachelor's of Earth Science -
UC Merced
High School Diploma -
Sultana High School