Filmon Abraha
Garland,TX
Summary
Operations manager with expertise in staff management, inventory control, and food safety. Proven track record of enhancing team performance and delivering exceptional customer experiences. Strong leadership skills and a commitment to operational excellence.
Overview
4
4
years of professional experience
Work History
Manager on Duty
Ihop ACG
garland, TX
07.2022 - Current
- Managed shift schedules and coordinated staffing to meet customer needs.
- Supervised daily restaurant operations and ensured compliance with health standards.
- Resolved customer complaints promptly, leading to improved customer satisfaction and loyalty.
- Trained and mentored new staff on service techniques and menu knowledge to improve overall service quality.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Implemented training programs to improve team performance and efficiency.
- Conducted inventory checks to ensure optimal stock levels for supplies and ingredients, supporting uninterrupted service.
- Monitored food quality and presentation to uphold brand standards.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Delegated tasks to employees and tracked project progress.
- Interacted with customers regularly to ensure their needs were met.
- Ensured compliance with safety regulations, company policies, and procedures.
- Investigated incidents reported by customers or staff members.
- Handled employee relations issues such as disciplinary action or terminations.
Education
High School Diploma -
Lake Highlands Highschool
Dallas, TX05-2001
Skills
- Schedule management
- Inventory management
- Operational efficiency
- Staff management
Timeline
Manager on Duty
Ihop ACG
07.2022 - Current
High School Diploma -
Lake Highlands Highschool