Mariah Gonzalez
Tukwila,WA
Summary
Dynamic and results-driven professional with extensive experience in customer service and staff training at Veer Hospitality Phoenix LLC. Proven ability to enhance employee performance and engagement while delivering exceptional service. Skilled in problem resolution and team leadership, fostering a positive work environment that drives repeat business and client satisfaction.
Overview
5
5
years of professional experience
Work History
Manager on Duty
Veer Hospitality Phoenix LLC
01.2021 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Cashier
Chick-fil-A
06.2020 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Member
Target
01.2020 - 06.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
High School Diploma -
Foster High School
Tukwila, WA06-2022
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Policy enforcement
- Employee engagement
- Customer service
- Staff management
- Goal oriented
- Training and mentoring
- Decision-making
- Documentation and reporting
- Complex Problem-solving
- Employee motivation
- Schedule development
- Attention to detail
- Verbal and written communication
- Team building
- Safety protocols
- Payroll processing
- Teamwork and collaboration
- Problem resolution
- Computer skills
- Team leadership
- Shift scheduling
- Hiring and training
- Schedule management
- Staff training
Timeline
Manager on Duty
Veer Hospitality Phoenix LLC
01.2021 - Current
Cashier
Chick-fil-A
06.2020 - 01.2021
Team Member
Target
01.2020 - 06.2020
High School Diploma -
Foster High School
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