Summary
Overview
Work History
Skills
Languages
Timeline
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Blanchard Mpiana

Euless,TX

Summary

Goal oriented costumer service agent with a strong background in multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience

Work History

Call Center Representative

Amazon
Fort Worth, TX
12.2023 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Skills

  • Communication
  • Active listening
  • Empathy
  • Problem solving
  • Patience
  • Time management
  • Attention to details
  • Stress management
  • Data Entry
  • Complaint resolution
  • Call Center Customer Service

Languages

English
Full Professional
French
Native/ Bilingual

Timeline

Call Center Representative

Amazon
12.2023 - Current

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Blanchard Mpiana