Finase Estime
Boynton Beach,FL
Summary
As an employee my main focus is exceeding expectations and building customer loyalty. I do a great jobs at satisfying customers with exceptional service every day. Back up team members and always take on extra work if need be. Im a reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help the team succeed. I stay on top of demands in fast-paced environments by effectively using slow periods to my advantage by maintaining an organized, clean, and safe work area with diligent attention to important details. As of July 2024 I'm a cosmetology graduate with a strong professional background in beauty, going on 5 years.
Overview
4
4
years of professional experience
Work History
Host
Pour La France
08.2024 - 03.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Cashier
McDonald's
08.2022 - 01.2024
- Trained new retail team members in customer service and company policies.
- Issued refunds and credits to customers and documented reasons.
- Maintained neat drawer with correct amount of change to meet customer needs.
Cashier
Walmart
07.2021 - 12.2021
- Addressed customer questions and complaints with professionalism.
- Worked with supervisory team to meet customer needs.
- Bagged, boxed or wrapped products for customers.
Attendant
Heidis Brooklyn Deli
12.2020 - 06.2021
- Provide a positive experience for the customers
- Take down the customers and ensure their food is prepared to their satisfaction
- Work in a face pace environment without it causing any distress
Education
High School -
Lotus School for Excellence
Aurora, Colorado05.2023
Certification -
Empire Beauty School
Aurora, Colorado07.2024
Skills
- Customer Service
- Drawer balancing
- Client consultation
- Cash Handling
- Hair styling techniques
- Customer Assistance
- Styling tools
- Patience and Empathy
- Attention to Detail
- Customer Service Excellence
- Order Taking
- Upselling Techniques
- Work Ethic and Integrity
- Quick learner
Languages
English
Native or Bilingual
Timeline
Host
Pour La France
08.2024 - 03.2025
Cashier
McDonald's
08.2022 - 01.2024
Cashier
Walmart
07.2021 - 12.2021
Attendant
Heidis Brooklyn Deli
12.2020 - 06.2021
Certification -
Empire Beauty School
High School -
Lotus School for Excellence
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