Findlay West
Cypress
Summary
Dynamic professional with extensive experience in customer service and team supervision. Recognized for adaptability, attention to detail, and effective communication. Committed to enhancing customer satisfaction and optimizing workplace efficiency in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
First Watch Cafe
Cypress
07.2023 - 10.2024
- Trained new servers on restaurant procedures and customer service protocols.
- Delivered exceptional service to high volume of daily customers.
- Efficiently responded to guest inquiries and complaints with professionalism.
Shift Leader
El Caribeno LLC
Cypress
08.2021 - 06.2023
- Trained new employees on shift operations, facilitating seamless integration and performance.
- Supervised team members, enhancing operational flow during shifts.
- Evaluated employee performance, delivering individualized feedback and praise.
- Identified solutions to minimize issues and resolve problems swiftly.
Education
Certified Flight Instructor Airplane - Certified Flight Instructor Airplane Instrument -
American Flyers
Conroe, TX06-2026
Instrument Rating - Commercial Multiengine Land Certificate -
Airline Transport Professionals (ATP)
Arlington, TX10-2025
Private Pilot Certificate -
Chennault Aviation Academy
Conroe, TX12-2024
High School Diploma -
Bridgeland Highschool
Cypress Texas05-2022
Skills
- Customer service excellence
- Upselling techniques
- Attention to detail
- Effective communication
- Customer feedback management
- Conflict resolution
- Composed under pressure
- Adaptability to change
- Performance evaluation
Timeline
Server
First Watch Cafe
07.2023 - 10.2024
Shift Leader
El Caribeno LLC
08.2021 - 06.2023
Certified Flight Instructor Airplane - Certified Flight Instructor Airplane Instrument -
American Flyers
Instrument Rating - Commercial Multiengine Land Certificate -
Airline Transport Professionals (ATP)
Private Pilot Certificate -
Chennault Aviation Academy
High School Diploma -
Bridgeland Highschool