Summary
Overview
Work History
Education
Skills
Certification
Timeline
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AERIAL AKPULONU

Houston,TX

Summary

Results-driven professional with expertise in customer service, customer engagement, and exceptional communication. Proven ability to adapt to changing situations and promote brand awareness through direct interactions and demonstrations. Seeking to leverage skills and experience in a Brand Ambassador role to drive customer satisfaction and brand loyalty. Also, I am hardworking candidate skillful in providing excellent customer service. Proven track record of resolving customer issues in a timely manner while upholding the highest standards of customer satisfaction. Extensive experience in using multiple communication channels, including phone, email, and web chat.

Strong interpersonal skills, and an ability to lead and motivate a team to success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Brand Ambassador

ABC Home and Commercial Services
02.2024 - 04.2025
  • Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Showed understanding of customer's personal style and preferences when offering product advice.
  • Communicated product information with confidence and educated consumers about company.

Chemical Operator

Sanderson Farms
10.2023 - 04.2024
  • Ensured safe working environment by strictly adhering to safety protocols and guidelines during chemical operations.
  • Operated chemical processing equipment successfully while adhering to company standards.
  • Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
  • Stored, retrieved, mixed, and monitored chemicals used in production process.

Customer Service Representative

Concentrix
11.2020 - 04.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Etech Communications
11.2019 - 01.2020
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma - Core 40 Diploma

Michigan City Highschool
Michigan City, IN
06.2016

Skills

  • Customer service
    Exceptional communication
  • CPR training
  • Cleaning and sanitizing
  • Parent-teacher collaboration
  • Inclusion strategies
  • Customer engagement
  • Time management mastery
  • Language skills
  • Schedule management
  • Differentiated instruction
  • Small group instruction

Certification

Caregiver Certification

Timeline

Brand Ambassador

ABC Home and Commercial Services
02.2024 - 04.2025

Chemical Operator

Sanderson Farms
10.2023 - 04.2024

Customer Service Representative

Concentrix
11.2020 - 04.2023

Customer Service Representative

Etech Communications
11.2019 - 01.2020

High School Diploma - Core 40 Diploma

Michigan City Highschool

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AERIAL AKPULONU