Finikah Francis

• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Kept detailed records of field measurements and data.
• Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
• Minimized potential hazards through adherence to safety guidelines during all field assignments.
• Collaborated with other field technicians to resolve complex technical issues.
• Roll out to multiple repeats call to resovle the issue and provide excellent customer service.

Installation of internet , television and phones services for spectrum customers

troubleshooting and upgrading existing customers.

• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Collaborated with other field technicians to resolve complex technical issues.

Install phone,internet and television services for time warner customers

service and upgrage exsisting customers.

• Communicated with supervisor to report progress, discuss issues and seek guidance.

Install internet,television and phone services for cablevision customers.

Troubleshooting and upgrading customers system and providing excellent customer service.

• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
• Installing and Upgrading Direct tv services to new and existing customers.
• Performed troubleshooting and diagnosis on malfunctioning equipment.

• Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
• Resolved coworkers complaints professionally, turning negative experiences into positive outcomes.
• Assisting in sourcing replacement parts and different items for the operations of the airport.