Finley Johnson
Newport News,VA
Summary
Managed daily operations, led team members during busy shifts, trained new hires, and handled cash, inventory, and closing duties with accuracy, strong time management, and a focus on great customer service. All while never being late to a shift, graduating from York high school with merit a year early, and continuing my education through Virginia Peninsula Community College.
Overview
3
3
years of professional experience
Work History
Manager
Ritas Italian Ice and Custard
Newport News, Virginia
03.2025 - 10.2026
- Managed daily operations at Rita's Italian Ice and Custard store.
- Supervised team members during busy service periods and shift changes.
- Scheduled staff coverage for opening, closing, and peak hours.
- Trained new hires on customer service, POS use, and food safety.
- Resolved customer concerns and handled special orders with professionalism.
- Monitored inventory levels for custard, Italian ice, and store supplies.
- Coordinated cash handling, register balances, and daily closing procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Team Member
Ritas Italian Ice and Custard
Newport News, Virginia
03.2024 - 10.2024
- Prepared frozen treats and mixed custard toppings to fulfill customer orders efficiently.
- Refilled cups, spoons, syrups, and ingredient supplies to support continuous service during peak hours.
- Processed cash register transactions and balanced the drawer to ensure accurate financial reporting.
- Cleaned service stations, dining areas, and equipment to maintain store standards.
Education
High School Diploma -
York High
Yorktown, VA08-2025
Some College (No Degree) - Business Administration And Management
Virginia Peninsula Community College
Hampton, VA10-2026
Skills
- Operational management
- Inventory control
- Cash handling
- Employee training
- Team leadership
- Time management
- Conflict resolution
- Customer service
Timeline
Manager
Ritas Italian Ice and Custard
03.2025 - 10.2026
Team Member
Ritas Italian Ice and Custard
03.2024 - 10.2024
High School Diploma -
York High
Some College (No Degree) - Business Administration And Management
Virginia Peninsula Community College