Finley Shanley
Lubbock,Texas
Summary
- Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Server
El Chaparral Mexican Restaurant
06.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Childcare Worker
Core Athletic Club
08.2022 - 07.2023
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Promoted good behavior with positive reinforcement methods.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Student Athletic Trainer
Samuel V Champion Highschool
09.2021 - 05.2023
- Prescribed treatments such as rest, ice, compression, and elevation.
- Communicated with head trainer and doctors about patient needs.
- Provided emergency care, first aid, and initial evaluations for any injury occurring on the field, during practice, or while exercising.
- Delivered emergency care for injured athletes on the field or at sporting events.
Host/Expo
Dodging Duck Brewhaus
08.2021 - 12.2022
- Built and established positive relationships with patrons, team members and supervisors.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Delivered information and details of interest about facility to visitors.
- Set up promotional displays and equipment for special events and activities.
Education
High School Diploma -
Boerne - Samuel V Champion High School
Boerne, TX05.2023
Skills
- Customer Experience
- Reception Desk Management
- Spreadsheet Tracking
- Guest Relations Management
- Stocking and Replenishing
- Sales Expertise
- First Aid
- Staff Support
Timeline
Server
El Chaparral Mexican Restaurant
06.2023 - 08.2023
Childcare Worker
Core Athletic Club
08.2022 - 07.2023
Student Athletic Trainer
Samuel V Champion Highschool
09.2021 - 05.2023
Host/Expo
Dodging Duck Brewhaus
08.2021 - 12.2022
High School Diploma -
Boerne - Samuel V Champion High School