Finnegan Shields
Milwaukee,WI
Summary
Reliable and upbeat sales associate successful at promoting customer loyalty, satisfaction and purchases. Knowledgeable about product merchandising, fulfilling customers needs, and developing strong relations with customers. Dedicated and dependable relationship-builder with superior work ethic.
Overview
9
9
years of professional experience
Work History
Sales Associate
Plymouth Furniture Inc.
09.2015 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Server
Bonefish Grill
06.2023 - 09.2023
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Assistant Marketing Manager
Plymouth Furniture Inc.
09.2018 - 12.2019
- Managed social media accounts to boost engagement and increase online presence.
- Improved customer loyalty with email marketing campaigns and personalized offers.
- Streamlined marketing department for more efficient project production and management.
Server
Osthoff Resort
06.2015 - 09.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
BBA - General Business
University of Wisconsin - Milwaukee
Milwaukee, WI05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Reliable and punctual
- Conflict Resolution
- Sales expertise
- Upselling
Timeline
Server
Bonefish Grill
06.2023 - 09.2023
Assistant Marketing Manager
Plymouth Furniture Inc.
09.2018 - 12.2019
Sales Associate
Plymouth Furniture Inc.
09.2015 - Current
Server
Osthoff Resort
06.2015 - 09.2018
BBA - General Business
University of Wisconsin - Milwaukee
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