Finnley Faulkner
Clinton
Summary
Dynamic server with a strong work ethic and exceptional customer service skills honed at Flamingo Beach Grille & Bar. Expert in multitasking and conflict resolution, consistently enhancing guest satisfaction and loyalty. Proven ability to process payments efficiently while maintaining high hospitality standards in a fast-paced environment.
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
Flamingo Beach Grille & Bar
06.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Assisted in training new servers on menu items and service protocols.
- Processed payments accurately and efficiently using point-of-sale systems.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Clinton High School
ClintonNo Degree -
Jackson College
Jackson, Michigan, MISkills
- Customer service
- Payment processing
- Team collaboration
- Conflict resolution
- Multitasking ability
- Time management
- Workflow efficiency
- Guest satisfaction
- Interpersonal communication
- High-volume service
- Relationship building
- Hospitality standards
Certification
- Food Handler's License
- CNA - Certified Nurse Assistant
- Basic Life Support Certified
Timeline
Server
Flamingo Beach Grille & Bar
06.2024 - Current
High School Diploma -
Clinton High School
No Degree -
Jackson College