Summary
Overview
Work History
Education
Skills
References
Timeline
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Fiona Graham

Fiona Graham

11870 SW Burlcrest Dr, Tigard (Relocating To Bend),OR

Summary

Empathetic Treatment Coordinator with expertise in insurance verification and claims processing. Proven ability to train employees and enhance patient interactions. Recognized for problem-solving skills and effectively managing patient scheduling, ensuring seamless operations and high patient satisfaction. Committed to delivering exceptional service and fostering a positive team environment.

Overview

10
10
years of professional experience

Work History

Treatment Coordinator

Kona Kids Dentistry
Tigard, Oregon
05.2021 - Current
  • Facilitated insurance verification and discussed dental benefits with patients.
  • Managed patient scheduling, appointment reminders, and follow-up calls.
  • Discussed treatment options with families.
  • Trained new employees on operational protocols and patient interaction standards.
  • Processed and managed dental claims to ensure timely reimbursement.

Administrative Assistant

Pioneer Packaging
Tualatin, OR
05.2019 - 05.2021
  • Coordinated product deliveries to customers, ensuring timely and accurate execution.
  • Trained new administrative staff on office procedures and software tools.
  • Maintained confidentiality while handling sensitive information to uphold trust.
  • Corresponded with clients via phone, email, and in-person to resolve concerns promptly.

Assistant Manager

Luxottica
Portland, OR
07.2017 - 08.2019
  • Executed visual merchandising strategies to enhance customer engagement in store.
  • Analyzed sales data to evaluate store performance and implement necessary adjustments.
  • Assisted in the interview process and training of new employees.
  • Developed weekly employee schedules based on individual availability.

Assistant Manager

The UPS Store
Wilsonville, OR
08.2015 - 08.2017
  • Contacted UPS corporate with issues related to shipments.
  • Equipped new employees with necessary training for success.
  • Facilitated the packaging of customers' fragile shipments.

Education

Bachelor of Science - Communication

Portland State University
Portland, OR
06-2022

Associate of Arts - Liberal Arts

Portland Community College
Portland, OR
06-2020

Skills

  • Quick learner
  • Insurance verification
  • Claims processing
  • Employee training
  • Problem solving
  • Treatment coordination

References

References available upon request.

Timeline

Treatment Coordinator

Kona Kids Dentistry
05.2021 - Current

Administrative Assistant

Pioneer Packaging
05.2019 - 05.2021

Assistant Manager

Luxottica
07.2017 - 08.2019

Assistant Manager

The UPS Store
08.2015 - 08.2017

Bachelor of Science - Communication

Portland State University

Associate of Arts - Liberal Arts

Portland Community College

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