Emma Rice
Toledo,Ohio
Summary
Dynamic and compassionate professional with a behavioral health and patient advocacy background, notably with the National Youth Advocate Program. Excelled in developing individualized care plans and implementing trauma-informed care, significantly enhancing patient outcomes. Skilled in empathy and critical thinking, adept at fostering positive changes in complex environments. Working with mostly children, I am well-versed in child behavioral health.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
National Youth Advocate Program
05.2024 - Current
- Collected supplementary information needed to assist the client, such as employment records, medical records, and school reports
- Interviewed clients individually, in families, or groups, assessing situations, capabilities, and problems to determine services required to meet needs
- Developed and implemented individualized treatment plans for foster care children to address their physical, mental, and emotional needs
- Performed diagnostic assessments on youth of several ages
- Provided, found, and arranged for support services, such as community resources, client transportation, and therapeutic services
- Placed children in foster or adoptive homes, institutions, or medical treatment centers
- Educated caregivers about relevant topics such as trauma-informed practices, substance abuse prevention, and early childhood development issues
- Maintained a caseload of 10-14 clients at a time
Behavioral Health Respite/Treatment Advocate
National Youth Advocate Program
01.2023 - 05.2024
- Improved patient outcomes by developing and implementing individualized care plans for clients with mental health disorders
- Reduced instances of aggressive behaviors among patients by employing crisis intervention techniques and non-violent de-escalation methods
- Regularly transporting and spending time with children with various mental health disorders
- Interact with the youth to develop a trusting, supportive relationship while assisting in achieving identified goals
- Efficiently write and create treatment plans to keep clients on track
- Develop and implement creative and engaging activities to promote social and emotional development for children and youth in a behavioral health setting
ED Registration Specialist
University of Toledo Medical Center
07.2021 - 02.2023
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information
- Reduced registration errors with attention to detail
- Performed efficient office duties including answering phones, filing, and cleaning
- Collaborate with healthcare professionals to ensure accurate and timely patient registration and information management
Chiropractic Assistant
Fields Chiropractic
08.2020 - 07.2021
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
Family Nanny
Fields Chiropractic
02.2020 - 06.2020
- Built positive and nurturing environments to support child social and emotional growth
- Facilitated relationships with children and parents by developing a caring home environment
- Played games and read books to young children
- Helped children with online schoolwork during the pandemic shutdown
- Safely transported children to parks and other activities
Education
Masters of Social Work - Social Work
Cleveland State University
Cleveland, OH05-2026
Bachelors of Social Work - undefined
University of Toledo
05.2024
High School Diploma - undefined
Anthony Wayne High School
06.2019
Skills
- Trauma-Informed Care
- Positive Advocacy
- Critical Thinking
- Empathy
- Active Listening
- Teamwork
- Problem Solving
- Quick Learner
- Patience
- CPR
- CANS (Child and Adolescent Needs and Strengths) Certified
- Maintain case files
- Innovative
Certification
Licensed Social Worker
Internships/Volunteering
YWCA Senior Internship August 2023-May 2024
- 224 hours of casework on the DV shelter floor in Toledo, Ohio.
Rape Crisis Hospital Volunteer Worker
- YWCA rape crisis victim advocate dispatching to hospital for rape victims from April 2024 until September 2024
Helping hands of St. Louis Sophomore Internship January 2022-May 2022
- 112 hours of working at a non-profit church, rotating time between the soup kitchen, clothing closet, food pantry, and crisis manager for the homeless.
Timeline
Treatment Coordinator
National Youth Advocate Program
05.2024 - Current
Behavioral Health Respite/Treatment Advocate
National Youth Advocate Program
01.2023 - 05.2024
ED Registration Specialist
University of Toledo Medical Center
07.2021 - 02.2023
Chiropractic Assistant
Fields Chiropractic
08.2020 - 07.2021
Family Nanny
Fields Chiropractic
02.2020 - 06.2020
Bachelors of Social Work - undefined
University of Toledo
High School Diploma - undefined
Anthony Wayne High School
Licensed Social Worker
Masters of Social Work - Social Work
Cleveland State University
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