Fiona Graham
New York
Summary
Dynamic and detail-oriented professional with proven organizational skills and a strong commitment to customer satisfaction, honed at Chris Chase Salon. I excel in enhancing operational efficiency while ensuring a welcoming environment. CPR certified, I prioritize safety and effective communication in all interactions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Chris Chase Salon
09.2025 - Current
- Managed scheduling and appointment bookings for clients, optimizing daily operations.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Oversaw front desk operations, ensuring a welcoming environment for clients and staff.
- Coordinated communication between stylists and clients to enhance service delivery.
- Maintained accurate client records and updated databases for efficient information retrieval.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Lifeguard
PLEASURE POOLS & Spas
05.2023 - 08.2025
- Monitored pool activities to ensure safety and compliance with regulations.
- Responded promptly to emergencies, providing first aid and CPR when necessary.
- Conducted routine safety inspections of pool area and equipment for hazards.
- Educated patrons on proper water safety practices and facility rules.
- Maintained cleanliness of pool area, ensuring a safe and welcoming environment.
- Developed strong relationships with patrons, enhancing overall customer satisfaction at facility.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
Education
BBA - Marketing
Pace University
New York, NY05-2029
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Conflict resolution
- Strong communicator
- CPR certified
- Program management
- Effective problem-solver
- Leadership qualities
- First aid
- CPR and AED training
Certification
- First Aid/CPR Certified
- Foundations of Project Management, Google - Jan 2024
HHF Youth Football Award Scholarship
New York Jets Scholarship Recipient- 2023
Awarded for exceptional athletic performance, leadership, and dedication. Recognized for commitment, discipline, and teamwork skills consistently applied to academic and extracurricular success.
Languages
Spanish
Limited Working
Timeline
Receptionist
Chris Chase Salon
09.2025 - Current
Lifeguard
PLEASURE POOLS & Spas
05.2023 - 08.2025
BBA - Marketing
Pace University