Fiona Harris
Brooklyn,NY
Summary
Dynamic professional with a proven track record at Caribbean Financial Solutions, excelling in team leadership and customer relations. Expert in enhancing operational efficiencies and driving customer satisfaction through strategic initiatives. Skilled in money handling and decision-making, fostering a culture of continuous improvement and delivering exceptional service experiences.
Overview
18
18
years of professional experience
Work History
Assistant Manager
The Meat Market
Brooklyn, NY
12.2019 - 02.2025
- Supported daily operations by coordinating staff schedules and managing inventory levels.
- Assisted in training new employees on customer service best practices and product knowledge.
- Implemented process improvements to streamline order fulfillment and enhance customer experience.
- Monitored compliance with health and safety regulations to ensure a safe working environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Manager
Caribbean Financial Solutions
Dominica
09.2006 - 01.2021
- Led cross-functional teams to enhance operational efficiencies and streamline financial processes.
- Developed and implemented strategic initiatives to improve customer engagement and satisfaction.
- Oversaw budgeting processes, ensuring alignment with organizational goals and financial performance targets.
- Analyzed market trends to inform strategic planning and decision-making for service offerings.
- Mentored staff on best practices in financial management, fostering a culture of continuous improvement.
- Facilitated training sessions to elevate team capabilities in customer service excellence and product knowledge.
Education
Bachelor of Accounting -
CGA Canada
Canada 02.2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
Timeline
Assistant Manager
The Meat Market
12.2019 - 02.2025
Manager
Caribbean Financial Solutions
09.2006 - 01.2021
Bachelor of Accounting -
CGA Canada