Fiona Mulcahy

Assisted the managers by:

• Cash Management
• Inventory Management
• Created Floor Sets
• Working fast while providing excellent customer service were main goals

• Tasked with handling data entry with client's insurance packages which expanded my knowledge of Microsoft Office.
• Daily inbox was filled with over 200 emails of clients' information to file and send off.
• Given responsibility collating contracts to send out to clients.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.