Fiona Turner-Leathem
Sarasota,FL
Summary
Dynamic and ambitious professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Well-versed in hospitality standards and natural knack for building relationships with customers. Hardworking and passionate team player with strong organizational skills eager to secure entry-level aesthetician position. Ready to help team achieve company goals and to help clients feel beautiful!
Overview
5
5
years of professional experience
Work History
Dining Room Manager
Selva Grill
10.2020 - Current
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Maximized quality assurance by completing frequent line checks.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Lead Hostess
Isola Bella And La Norma
02.2019 - 09.2020
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
Education
Aesthetician
Manatee Technical College
Bradenton, FL09.2023
High School Diploma -
Pace Center For Girls
Bradenton, FL09.2020
Skills
- Event Planning Knowledge
- Dining Room Management
- Conflict Mediation
- Guest Satisfaction
- European Facial Massage
- Galvanic Facial
- High-Frequency Facial
- Deep Pore Cleansing
- Microdermabrasion Facial
- Eyelash and Eyebrow Tint
- Face and Body Waxing
- Skin Analysis
Timeline
Dining Room Manager
Selva Grill
10.2020 - Current
Lead Hostess
Isola Bella And La Norma
02.2019 - 09.2020
Aesthetician
Manatee Technical College
High School Diploma -
Pace Center For Girls
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