Tiffany Southworth
Troy,MI
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
Work History
Dining Room Manager
Mainstreet Ventures Inc.
Midland , MI
04.2018 - 03.2022
- Maintained presence on dining room floor and assisted team to support efficiency of service.
- Scheduled front of house staff to open, close and work dining room floor daily.
- Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
- Adhered to and enforced health and safety standards regarding food preparation, serving and storage.
- Reported staff performance, inventory, overall dining room needs and special events information to Food and Beverage Director.
- Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
- Reviewed closing reports at end of shifts and corrected mistakes.
- Arranged proper seating facilities to promote rules and regulations concerning safety, fire and health concerns.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Reconciled daily transactions, balanced cash registers and deposits.
Server and Bartender
Midland Country Club
Midland , MI
03.2016 - 07.2018
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
Certified Trainer and Team Captain
Buffalo Wild Wings
Midland , MI
04.2014 - 07.2018
- Oversaw employee training, coaching and performance evaluations.
- Observed worker activity to enforce adherence to procedures, safety rules and regulations.
- Analyzed participant assessment responses and feedback to identify common issues and improve training program.
- Tested trainees on materials to determine levels of understanding and areas requiring further instruction.
Freight Flow Manager
Dicks Sporing Goods
Mt. Pleasant, MI
03.2010 - 02.2014
- Received incoming shipments and reviewed merchandise against purchase orders.
- Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases.
- Investigated and reconciled discrepancies between operations and forecasts in order to refine models and align inventory with customer needs.
- Led and managed projects to support logistics efforts and plans.
- Prepared inventory for shipment by attaching tags and labels.
- Created and enforced policies and procedures for entire logistics team.
- Handled departmental scheduling to maintain proper staffing for shifts.
Restaurant Manager
PHD Pizza
Midland , MI
03.2007 - 02.2010
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Performed opening and closing procedures each day.
- Updated computer systems with new pricing and daily food specials.
Assistant General Manager
Maru Sushi and Grill
Midland, MI
03.2022 - 04.2023
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Developed and implemented effective strategies to maximize sales and profits.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Evaluated current processes within the store environment to identify areas of improvement.
- Organized special events such as promotions or fundraisers to drive business growth.
- Developed marketing plans to promote products or services offered by the company.
- Analyzed sales data to identify trends and opportunities for growth.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured compliance with company policies, procedures, and regulations.
- Monitored inventory levels and placed orders for new stock as needed.
- Ensured that customer service standards were met or exceeded at all times.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Created promotional campaigns to increase store traffic and generate revenue.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Oversaw payroll preparation and administration for staff.
General Manager
Maru Sushi and Grill
Detroit, MI
04.2023 - Current
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Ensured compliance with local health department regulations regarding food safety standards.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created schedules and monitored payroll to remain within budget.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Developed service and sales strategies to improve retention and revenue.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
High School Diploma -
H. H. Dow High School
Midland, MI06.2004
Some College (No Degree) - English Education
Dixie State University
Saint George, UTSkills
- Leadership trained
- POSI proficiency
- Inventory expert
- Bartending expertise
- Event planning knowledge
- Sanitation
- Training
- Recruitment and hiring
- Diverse beverage knowledge
- Friendly, positive attitude
- Conflict Resolution
Timeline
General Manager
Maru Sushi and Grill
04.2023 - Current
Assistant General Manager
Maru Sushi and Grill
03.2022 - 04.2023
Dining Room Manager
Mainstreet Ventures Inc.
04.2018 - 03.2022
Server and Bartender
Midland Country Club
03.2016 - 07.2018
Certified Trainer and Team Captain
Buffalo Wild Wings
04.2014 - 07.2018
Freight Flow Manager
Dicks Sporing Goods
03.2010 - 02.2014
Restaurant Manager
PHD Pizza
03.2007 - 02.2010
High School Diploma -
H. H. Dow High School
Some College (No Degree) - English Education
Dixie State University
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