Fiona Marithe Clemente
Cypress,CA
Summary
Highly-motivated employee with a desire to take on new challenges and opportunities to enhance abilities while contributing to company growth. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, and devoted to giving clients a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Lexus Of Cerritos
Cerritos, CA
12.2023 - Current
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel, and provided them with assistance.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Developed and maintained a filing system for essential documents, improving office organization.
- Provided administrative support to staff members from various departments, assisting with document preparation, filing documents, and performed data entry tasks into various computer systems accurately and promptly.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Monitored office supplies inventory and placed orders when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled customer complaints in a professional manner.
Sales Associate
Shoe Palace
Cerritos And Westminster, CA
01.2023 - 12.2023
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs, find specific products, place special orders, and offer product advice and recommendations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change, processed returns, exchanges, and refunds in accordance with company policies.
- Conducted inventories on a regular basis to track stock levels.
- Organized store by returning merchandise to proper areas and restocked displays, cleaned shelves, counters and tables to maintain an organized store.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Worked with fellow sales team members to achieve group targets.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Handled customer complaints in a professional manner.
Logistics Coordinator
Nordstrom
Irvine, California
12.2021 - 04.2022
- Organized and monitored the shipment of products in accordance with customer requirements, including inspecting purchased items for defects prior to shipping them.
- Checked items into computer system, prepared and maintained accurate shipping information and documentation, printed labels, and packed products neatly for delivery.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations and keep deliveries on schedule.
- Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
- Responded quickly to customer online inquiries about order status or changes in schedules.
- Followed proper procedures when accepting returns or exchanging items for customers.
Education
GED -
Del Mar High School
San Gabriel, CA10-2021
General Education
Cypress College
Cypress, CAKinesiology
Santa Monica College
Santa Monica, CAKinesiology
Los Angeles Harbor College
Wilmington, CASkills
- Excellent customer service skills
- Sales and marketing aptitude
- Administrative Support
- Technical Support
- Scheduling
- Office Management
- Data Entry
- Clerical Support
- File Management
- Excellent communication skills
- Teamwork and Collaboration
- Positive and professional
Certification
- High School Certificate of Proficiency - Certificate No. C2110589 (Granted on October 2, 2021)
Timeline
Receptionist
Lexus Of Cerritos
12.2023 - Current
Sales Associate
Shoe Palace
01.2023 - 12.2023
Logistics Coordinator
Nordstrom
12.2021 - 04.2022
GED -
Del Mar High School
General Education
Cypress College
Kinesiology
Santa Monica College
Kinesiology
Los Angeles Harbor College
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