Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fiorella Capaldo

Miami,FL

Summary

- Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.

- Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

- Hardworking and passionate job seeker with strong organizational skills eager to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Sales Associate

Ibeley Uniforms
07.2022 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Trained new employees on customer service and organizing strategies.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Summer Camp Volunteer

Downtown Doral Charter Elementary School
06.2021 - 06.2021
  • Led groups of children safely through variety of camp activities.
  • Created fun and educational activities for campers.
  • Created and maintained pleasant atmosphere to help campers feel comfortable and secure.
  • Utilized problem-solving skills to resolve camper conflicts.
  • Assisted in preparing recreational materials and supplies for each activity.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.

Aftercare Assistant

Downtown Doral Charter Elementary School
05.2022 - 06.2022
  • Introduced children to educational games and activities to boost learning.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Monitored children's activities to verify safety and wellbeing.
  • Read stories, sang songs and facilitated creative play.
  • Assisted with their homework.

Education

No Degree - High School Student

Downtown Doral Charter Upper School
7905 NW 53rd St, Doral, FL 33166
06.2024

Skills

  • Verbal Communication
  • Reading Comprehension Skills
  • Patient
  • Efficient
  • Fast learner
  • Customer Service
  • Work ethic
  • Teamwork
  • Problem-solving
  • Empathy
  • Attention to detail

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Associate

Ibeley Uniforms
07.2022 - 08.2022

Aftercare Assistant

Downtown Doral Charter Elementary School
05.2022 - 06.2022

Summer Camp Volunteer

Downtown Doral Charter Elementary School
06.2021 - 06.2021

No Degree - High School Student

Downtown Doral Charter Upper School

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Fiorella Capaldo