Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Fiorella Erazo Mendoza

Elkhart,IN

Summary

Responsible and friendly professional makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills.

Overview

1
1
year of professional experience

Work History

Beauty Advisor

Ulta Beauty Inc.
Goshen, IN
05.2024 - Current
  • Delivered personalized product consultations to assist customers in making informed purchasing decisions.
  • Increased sales revenue by upselling additional beauty items.
  • Managed multiple tasks concurrently to meet demanding timelines.
  • Accurately updated customer records in database software program.
  • Built productive and positive customer relationships through high-quality service to gain customer loyalty.

Customer Service Associate

Kohl's
Goshen, IN
05.2023 - 03.2024
  • Provided excellent customer service by promptly addressing inquiries and requests.
  • Handled incoming customer calls, providing support and information regarding products and services.
  • Addressed and resolved customer complaints promptly, forwarding complicated matters to direct supervisor for fast resolution.
  • Responded to customer complaints promptly and professionally.

Education

High School Diploma -

Penn High School
Mishawaka, IN
06-2024

Associate of Science - Natural Sciences

Ivy Tech Community College of Indiana
Indianapolis, IN
05-2024

Skills

  • Relationship Building
  • Customer Service
  • Service Consultations
  • Product Demonstrations
  • Inventory Control
  • Cosmetics and Facial Care Services
  • Team Collaboration
  • Regulatory Compliance

Affiliations

  • Animal Shelter Volunteer
  • Advanced Taekwondo Practitioner

Languages

Spanish
Full Professional
Italian
Limited

Accomplishments

  • Leadership Association Member

References

References available upon request.

Timeline

Beauty Advisor

Ulta Beauty Inc.
05.2024 - Current

Customer Service Associate

Kohl's
05.2023 - 03.2024

High School Diploma -

Penn High School

Associate of Science - Natural Sciences

Ivy Tech Community College of Indiana

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Fiorella Erazo Mendoza