Fiorella Garcia
Zephyrhills
Summary
Experienced Administrative Assistant with a strong focus on delivering outstanding customer service in fast-paced settings. Exceptional organizational skills and ability to make sound decisions while juggling multiple tasks simultaneously. Demonstrates a self-motivated work ethic that drives high performance, whether working independently or as part of a team.
Overview
7
7
years of professional experience
Work History
Administrative Assistant &, Collections Specialist
Gastro Health
12.2019 - 06.2022
- Documented patient medical information and insurance details to facilitate smooth appointments and payment processing
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Oversaw fast-paced front desk operations and guests' needs at a busy facility
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
Administrative Assistant
Harmony Healing
11.2018 - 11.2019
- Resolved problems, improved operations and provided exceptional service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Complied with federal regulations, including HIPPA provisions; informs patients of their financial responsibility for services to be rendered
- Ensures that all insurance information needed for billing and collection processes are appropriately obtained and recorded in the system.
Collections Specialist
Synergy Consulting
12.2015 - 10.2018
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Utilized Axxess, Kinnser, and Igea to manage and confirm patient data, such as insurance, demographic and medical history information
- Kept an accurate log of all requests for medical information and records.
Education
High School Diploma -
Keys Gate Charter High School
Bachelor of Science - Biomedical Science
Keiser University
04-2026
Skills
- Database administration
- Customer and client relations
- Bookkeeping
- Administrative support
- Scheduling
- Collections duties
- Database management
- Payment processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Assistant &, Collections Specialist
Gastro Health
12.2019 - 06.2022
Administrative Assistant
Harmony Healing
11.2018 - 11.2019
Collections Specialist
Synergy Consulting
12.2015 - 10.2018
High School Diploma -
Keys Gate Charter High School
Bachelor of Science - Biomedical Science
Keiser University
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