Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Hi, I’m

Firdaus Faiz

Executive Assistant
Boston,MA
Firdaus Faiz

Summary

Self-directed and resourceful Executive Assistant with over five years of experience successfully organizing, managing and delivering cross-functional projects. Influences and guides at executive-level while structuring and executing complex analyses to support strategy in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present complex topics effectively to wide audience.

Overview

7
years of professional experience
7
years of post-secondary education
2
Languages

Work History

DEMOCRACYLAB

Executive Assistant
10.2023 - Current

Job overview

  • Aided in the recruitment process by strategizing recruitment for underrepresented groups in tech, writing job descriptions, and developing onboarding materials.
  • Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
  • Prepared and edited presentations on behalf of Executive Director for both internal meetings and external engagements.
  • Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.

PAPER CRANE ASSOCIATES

Consulting, MBA Intern
06.2022 - 02.2023

Job overview

  • Drove customer value by conducting primary research for four clients in the nonprofit and entrepreneurship sectors via four user surveys and over 15 interviews with internal employees and competitors to gather valuable insights for clients
  • Deepened client relationships through 20 weekly meetings to carry out in-depth research and gather feedback, forming four strategic deliverables that significantly influenced clients' strategic planning approaches.

TEACH FOR MALAYSIA

Stakeholder Engagements & Operations, Senior Associate
11.2019 - 06.2021

Job overview

  • Secured largest project in organization's history worth $4.7M and grew footprint 37% by partnering with government stakeholders across all states and levels to recruit teachers, design program content, and increase public awareness
  • Oversaw program implementation project for 4500 teachers from underprivileged schools across Malaysia, consistently ensuring customer success through strategic planning, risk management, and proactive stakeholder engagement, leading to three-year contract extension
  • Enhanced customer satisfaction and stakeholder engagement by analyzing program data to deliver recurring impact reports which led to 85% Service Level Agreements (SLAs) being met
  • Provided excellent customer experience and gained 35% improvement in positive feedback from clients by identifying opportunities to improve program design.

TEACH FOR MALAYSIA

Senior Associate, Talent Acquisition
01.2019 - 10.2019

Job overview

  • Led a team of three in recruiting 35 Malaysians abroad from over 10 countries including the US, UK, Canada, and Australia to join a two-year nation-building program, providing participant support as needed along the entire candidate lifecycle
  • Cultivated six new relationships with student clubs by leading program management for 40 student ambassadors globally to carry out engagement initiatives such as coffee chats, info sessions, club sponsorships, and panel discussions
  • Converted 40% of existing student ambassadors to full-time program participants upon graduation, exceeding the expectation, by orchestrating an upsell strategy to sustain and deepen students' commitment
  • Reduced time-to-hire for internship program by 40%, saving the organization about $5K annually, by implementing a customer relationship management (CRM) system using Salesforce to track participant engagements.

TEACH FOR MALAYSIA

Associate, Talent Acquisition
12.2016 - 12.2018

Job overview

  • Increased the offer acceptance rate by 30% by utilizing advanced Excel and Power BI to carry out data analysis on historical data to create more targeted marketing and recruitment strategies
  • Improved customer retention rate to 60% by mapping out candidate journey from start to end, and identifying candidates' needs and interests early on
  • Organized over 30 participant engagement initiatives including social and networking events as well as addressing individual concerns, ensuring matriculation rate is above 85% target.

Education

Boston University
Boston, MA

MBA
09.2021 - 05.2023

University Overview

  • 3.56 GPA, Honors
  • Social Impact Scholarship Recipient
  • Extracurricular Activities: Badminton Club, Questrom Day of Service (Volunteer), Link Day Pro-Bono Consulting (Organizer, Participant)
  • Club: Cohort Q LGBT+ (VP Finance), Full-Time MBA Program (Admissions Ambassador)
  • Capstone Project: iDialogue (EdTech), Project Leader, To develop a US-focused go-to-market strategy
  • Relevant Coursework: Financial Reporting & Analysis, Nonprofit Management, Competitive Strategy, Corporate Strategies for Growth

Boston University
Boston, MA

Master of Science from Digital Technology
09.2021 - 05.2023

University Overview

  • 3.56 GPA, Honors
  • Extracurricular Activities: ROMBA Case Competition
  • Capstone Project: The Wellness Project, Business Analyst, To develop a digital product to assist a grocery store chain in capturing a greater share of family spending
  • Relevant Coursework: IT Applications in Management, Technology Strategy, Project Management, Business Analytics, Machine Learning

The University of Manchester
Manchester, UK

Master of Engineering from Chemical Engineering With Environmental Technology
09.2012 - 05.2016

University Overview

  • 66%, Upper Second-Class
  • Majlis Amanah Rakyat (MARA) Scholarship Recipient
  • Extracurricular Activities: Badminton Club, Swimming Club
  • Dissertation: Process Simulation and Heat Integration of Acetone-Butanol-Ethanol Plant

Skills

Project Management

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Additional Information

Additional Information
Salesforce, MS Project, Excel, Power BI, Tableau, Python, HTML, SQL, Java, Agile methodologies, Malay (native), Cohort Q LGBTQ+ club (VP Finance), Full-Time MBA Program (Admissions Ambassador), Link Day Pro-Bono Consulting (Organizer, Participant), Questrom Day of Service (Volunteer), Closing The Gap (Mentor), Global Brigades (Volunteer)

Software

MS Excel

MS Project

Python

HTML

SQL

Java

Salesforce

Tableau

Power BI

MATLAB

Timeline

Executive Assistant
DEMOCRACYLAB
10.2023 - Current
Consulting, MBA Intern
PAPER CRANE ASSOCIATES
06.2022 - 02.2023
Boston University
MBA
09.2021 - 05.2023
Boston University
Master of Science from Digital Technology
09.2021 - 05.2023
Stakeholder Engagements & Operations, Senior Associate
TEACH FOR MALAYSIA
11.2019 - 06.2021
Senior Associate, Talent Acquisition
TEACH FOR MALAYSIA
01.2019 - 10.2019
Associate, Talent Acquisition
TEACH FOR MALAYSIA
12.2016 - 12.2018
The University of Manchester
Master of Engineering from Chemical Engineering With Environmental Technology
09.2012 - 05.2016

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