Fisiitotoa Pututau
Salt Lake City,Utah
Summary
I am seeking employment in your facility. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
7
7
years of professional experience
Work History
Deseret Book Customer Service Representative
Deseret Book
Salt Lake City, UT
03.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Volunteer Church Representative
Church Of Jesus Christ Of Latter Day Saints
Phoenix, Arizona
07.2020 - 01.2022
- Provided Eighteen months of service to communities in need, assisted in training other individuals.
- Attended weekly meetings to discuss progress and future initiatives.
- Served as a Training leader to the President of the mission to assist in training meetings, role-plays and discussions.
Customer Service Representative
Deseret Book Company
Salt Lake City, UT
06.2019 - 07.2020
- Assist customers in placing online orders Assist with customer service technology support
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Cashier/Cook
West Little League, W
Rose Park, Utah
08.2017 - 09.2019
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
Education
Some College (No Degree) - Business Management
University of Utah
Salt Lake City, UT05-2026
High School Diploma -
Academy For Math Engineering And Science
Salt Lake City, UTah05.2019
Skills
- Customer service experience of 5 years
- Inbound and Outbound Calling
- Active Listening
- Account Updating
- Computer Proficiency
- Fast Learner
Languages
Spanish
Limited
References
References available upon request.
Timeline
Deseret Book Customer Service Representative
Deseret Book
03.2022 - Current
Volunteer Church Representative
Church Of Jesus Christ Of Latter Day Saints
07.2020 - 01.2022
Customer Service Representative
Deseret Book Company
06.2019 - 07.2020
Cashier/Cook
West Little League, W
08.2017 - 09.2019
Some College (No Degree) - Business Management
University of Utah
High School Diploma -
Academy For Math Engineering And Science
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