FITO LOUIS
Fort Pierce,FL
Summary
In my previous roles, I have accumulated over five years of experience in customer service, consistently delivering exceptional support and assistance to customers. I have honed my communication skills through resolving inquiries, providing product information, and ensuring customer satisfaction. My ability to empathize with customers and address their needs effectively has allowed me to build strong relationships and contribute to a positive customer experience. I am adept at handling challenging situations with patience and professionalism, reflecting my commitment to delivering high-quality service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Tax Preparer
Jean Tax Service
06.2018 - 04.2024
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Maintained compliance by adhering to current tax laws and regulations.
Manager
Tropical Smoothie Cafe
06.2016 - 06.2018
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Customer Service Agent
Teleperformance USA
02.2017 - 05.2018
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Certificate Of Completion - HVAC Installation And Repair
Indian River State College
Fort Pierce, FL05.2022
Skills
- Organization skills
- Document Preparation
- Income Tax Preparation
- Local, state, and federal tax returns
- Client Communication
- Verbal/written communication
- Tax Compliance
Certification
Defensive driving
Languages
Haitian Creole
Native or Bilingual
Timeline
Tax Preparer
Jean Tax Service
06.2018 - 04.2024
Customer Service Agent
Teleperformance USA
02.2017 - 05.2018
Manager
Tropical Smoothie Cafe
06.2016 - 06.2018
Certificate Of Completion - HVAC Installation And Repair
Indian River State College
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