Fizza Khan
Boca Raton,FL
Summary
Multitasking Clinical Manager with a keen eye for detail and excellent analytical, communication, and interpersonal skills; with 10+ years in a patient-driven and fast-paced private practice industry. Adept at enhancing operational efficiency and maintaining detailed administrative processes, improve practice productivity and achieve organizational objectives. Skilled at multi-tasking effectively to resolve problems. Looking for a healthcare administrative position to utilize a Master's level education and multiple years of on-field experience to ensure quality patient care.
Overview
15
15
years of professional experience
Work History
Clinical Manager
Siperstein Dermatology Group
2019.09 - Current
- Experienced Clinical Manager with a demonstrated history of working in the medical practice industry for 10+ years.
- Work within best practice processes and protocols to apply best practice standards in all patient interactions.
- Plan and implement operation- related protocols- medical and cosmetic.
- Oversee daily operations and staff of the practice
- Hiring all clinical staff members
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Create and manage weekly schedules for over 50 staff members, doctors/medical providers included.
- Develop and implement new protocols to enhance efficiency and productivity
- Promote positive office culture
- Ensure patient satisfaction
- Inventory Management
- Provide support to all staff
- Manage MIPS performance for a large practice
- Maintain relationships with pharmaceutical companies and laboratories providing the highest quality of care to patients.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Dermatology Medical Assistant
Boca Derm
2014.08 - 2018.12
- Hands-on assistant to dermatologist while seeing patients
- Assist in office operations
- Assist in procedures such as skin biopsies and surgeries
- Inventory Management
- Communicate Laboratory results to patients
- Upkeep relationship with pharmaceutical companies to keep up to date with latest innovations
- Scribe medical visits
- Train new hires
- Train all staff on EMR (EMA).
Grocers Inc.
2009.07 - 2011.12
- Create profit and loss reports for convenient store business
- Inventory management
- Identify trends and areas to improve to increase revenue
- Daily paperwork management.
Education
Masters of Public Health -
George Washington University
Washington, DCBachelor's of Science in Interdisciplinary Studies - Biomedical Physical Sciences
University of Central Florida
Orlando, FLSkills
- Detail-Oriented
- Leadership
- Training and Mentoring
- Onboarding and coaching
- Scheduling
- Reliable
- Problem Solver
- Healthcare management
- Quality Assurance
- Electronic medical records
- Effective communication
- HIPAA/OSHA guidelines
Timeline
Clinical Manager
Siperstein Dermatology Group
2019.09 - Current
Dermatology Medical Assistant
Boca Derm
2014.08 - 2018.12
Grocers Inc.
2009.07 - 2011.12
Masters of Public Health -
George Washington University
Bachelor's of Science in Interdisciplinary Studies - Biomedical Physical Sciences
University of Central Florida
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