Alisa Zeng
San Bernardino,CA
Summary
Creative professional in the beauty and wellness industry, known for high productivity and efficient task completion. Skilled in nail delivering excellent customer service. Excel at communication, time management, and adaptability, ensuring client satisfaction and repeat business.
Overview
10
10
years of professional experience
Work History
Nail Technician
Palm Beach Nail Spa
West Palm Beach, FL
05.2023 - 11.2024
- Cleaned and sterilized tools and work areas between customers.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Educated clients on proper nail care techniques.
- Maintained customer records for future reference.
- Demonstrated knowledge of all products and services offered in the salon.
Server
Yakitori Sake House
Boca Raton, FL
09.2021 - 05.2023
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided exceptional service to high volume of daily customers.
Business Analyst
Old Florida Fish House
Santa Rosa Beach, FL
09.2020 - 08.2021
- Collected, tracked and evaluated current business and market trend data.
- Analyzed and tracked data to prepare forecasts and identify trends.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
Customer Service Representative
China mobile communications group
Fuzhou, FJ
06.2014 - 03.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Science - Supply Chain Management
Central Washington University
Ellensburg, WA06-2020
Skills
- Problem-solving skills
- Relationship building
- Strong customer service
- Verbal and written communication
- Time management
- Fast learning skills
Timeline
Nail Technician
Palm Beach Nail Spa
05.2023 - 11.2024
Server
Yakitori Sake House
09.2021 - 05.2023
Business Analyst
Old Florida Fish House
09.2020 - 08.2021
Customer Service Representative
China mobile communications group
06.2014 - 03.2015
Bachelor of Science - Supply Chain Management
Central Washington University
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