Flavia Collet
Winter Garden
Summary
Dedicated customer service professional with proven skills in complaint resolution and team collaboration. Committed to enhancing customer experiences and driving operational efficiency.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Walt Disney World Resort
Orlando
10.2022 - 05.2023
- Facilitated customer inquiries and product information with a friendly approach.
- Resolved customer complaints by delivering effective solutions and support.
- Processed orders and returns accurately using company order management system.
- Maintained clean, organized workspace to enhance overall customer experience.
- Collaborated with team members to ensure efficient service during peak hours.
- Delivered detailed product knowledge to assist customers in making informed choices.
Retail Store Manager
Pimenta Fogo
Sao paulo
06.2005 - 08.2011
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills.
- Oversaw inventory management, including stock ordering and organization.
- Implemented visual merchandising strategies to improve product displays.
- Coordinated staff schedules to meet business demands and optimize coverage.
- Resolved customer complaints effectively to maintain a positive shopping experience.
- Analyzed sales reports to identify trends and inform inventory decisions.
- Led team meetings to communicate goals and promote collaboration among employees.
Store Manager
Atelie Camiseta
Sao Paulo
01.2003 - 12.2004
- Managed daily operations for a high-volume retail clothing store.
- Trained and developed staff to enhance customer service skills.
- Oversaw inventory management and ensured stock levels met demands.
- Implemented visual merchandising strategies to attract customers effectively.
- Handled customer inquiries and resolved complaints efficiently.
Education
Master of Science - Marketing
ESPM
São Paulo12-2006
Bachelor of Science - Fashion Marketing
Anhembi Morumbi
São Paulo12-2004
Skills
- Order management
- Customer service
- Product knowledge
- Complaint resolution
- Inventory management
- Retail operations
- Team collaboration
Languages
English
Professional
Portuguese
Native/ Bilingual
Timeline
Customer Service Representative
Walt Disney World Resort
10.2022 - 05.2023
Retail Store Manager
Pimenta Fogo
06.2005 - 08.2011
Store Manager
Atelie Camiseta
01.2003 - 12.2004
Master of Science - Marketing
ESPM
Bachelor of Science - Fashion Marketing
Anhembi Morumbi