Flavien P Mangani
Mauldin,SC
Summary
Results-driven professional with expertise in team leadership, staff training, and workflow optimization. Proven ability to enhance customer satisfaction through effective scheduling management and payment processing.
Overview
11
11
years of professional experience
Work History
Shift Leader
CINTAS, Professional Uniform and Facility Services
Mauldin, South Carolina
05.2021 - Current
- Maintained organized work environment through strategic delegation of tasks to staff.
- Trained and mentored new team members on service standards.
- Streamlined uniform distribution processes to enhance workflow management.
Hotel Front Desk Clerk
Home2 Suites by Hilton Hotel
Greenville , SC
06.2020 - 04.2024
- Coordinated with housekeeping to prepare rooms, enhancing guest experience upon arrival.
- Processed payments and maintained accurate financial records for transactions.
- Resolved guest complaints promptly, contributing to overall customer satisfaction and comfort.
- Answered phone calls and addressed inquiries from guests or other departments, maintaining professionalism and effective communication.
Hotel Supervisor
Marriott Greenville
Greenville, SC
05.2015 - 11.2019
- Coordinated special events, including conferences and weddings, enhancing guest satisfaction and hotel reputation.
- Supervised daily hotel operations ensuring high standards of service and cleanliness.
- Conducted regular inspections to verify adherence to company policies and maintain service standards.
Education
High School Diploma -
Theodore Roosevelt High School
St Louis, MO06-1990
Some College (No Degree) - Political Science
St Louis University
St Louis, MOSkills
- Scheduling management
- Workflow optimization
- Team leadership
- Staff training
- Customer relationship management
- Cash handling
Languages
French
Native/ Bilingual
Timeline
Shift Leader
CINTAS, Professional Uniform and Facility Services
05.2021 - Current
Hotel Front Desk Clerk
Home2 Suites by Hilton Hotel
06.2020 - 04.2024
Hotel Supervisor
Marriott Greenville
05.2015 - 11.2019
High School Diploma -
Theodore Roosevelt High School
Some College (No Degree) - Political Science
St Louis University