Professional Summary
Overview
Work History
Education
Skills
Timeline

Flequincia Evans

Comcast Supply Chain Professional
Jackson,MS
7
years of professional experience

Dynamic customer service representative with expertise in conflict resolution, complaint handling, and active listening. Proven ability to enhance team performance and customer satisfaction through effective training and process improvements.

Work History

Customer Service Representative

2 Years 3 Months
Comcast Supply Chain Professional | 02.2024 - 05.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed order processing using Salesforce, ensuring timely updates and accurate information.
  • Collaborated with cross-functional teams to enhance customer service processes and workflows.
  • Conducted training sessions for new hires on company policies and customer interaction standards.

Customer Care Representative

2 Years 5 Months
Teleperformance | 06.2023 - 11.2025
  • Resolved customer inquiries via multiple communication channels, ensuring high satisfaction levels.
  • Managed complex customer issues, coordinating with internal teams for effective resolutions.
  • Trained and mentored new staff on company policies and customer service best practices.
  • Analyzed customer feedback to identify trends and implement process improvements.
  • Developed training materials to enhance team performance and service delivery quality.
  • Led initiatives to streamline workflows, increasing response efficiency by optimizing ticketing systems.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.

Customer Service Representative

3 Years 6 Months
Conduent | 02.2019 - 08.2022
  • Implemented feedback mechanisms for customers, driving improvements in service delivery satisfaction.
  • Monitored service metrics to identify trends and recommend adjustments for operational efficiency.
  • Developed support documentation to streamline issue resolution for common customer concerns.
  • Assisted in the development of training materials aimed at improving team performance and knowledge retention.

Education

High School Diploma

Griggs International Academy | Berrien Springs, MI | 10-2014

Skills

Customer service
Call center experience
Order processing
Order management
Call center operations
Scheduling
Appointment scheduling
Follow-up skills
Microsoft Excel
Complaint resolution
Time management
Follow-up procedures
Client coordination
Order fulfillment

Timeline

Customer Service Representative

Comcast Supply Chain Professional
02.2024 - 05.2026Read More

Customer Care Representative

Teleperformance
06.2023 - 11.2025Read More

Customer Service Representative

Conduent
02.2019 - 08.2022Read More

Griggs International Academy

High School Diploma
Read More
Flequincia Evans