Dynamic customer service representative with expertise in conflict resolution, complaint handling, and active listening. Proven ability to enhance team performance and customer satisfaction through effective training and process improvements.
Work History
Customer Service Representative
2 Years 3 Months
Comcast Supply Chain Professional | 02.2024 - 05.2026
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed order processing using Salesforce, ensuring timely updates and accurate information.
Collaborated with cross-functional teams to enhance customer service processes and workflows.
Conducted training sessions for new hires on company policies and customer interaction standards.
Customer Care Representative
2 Years 5 Months
Teleperformance | 06.2023 - 11.2025
Resolved customer inquiries via multiple communication channels, ensuring high satisfaction levels.
Managed complex customer issues, coordinating with internal teams for effective resolutions.
Trained and mentored new staff on company policies and customer service best practices.
Analyzed customer feedback to identify trends and implement process improvements.
Developed training materials to enhance team performance and service delivery quality.
Led initiatives to streamline workflows, increasing response efficiency by optimizing ticketing systems.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Managed high call volume with exceptional professionalism and efficiency.
Customer Service Representative
3 Years 6 Months
Conduent | 02.2019 - 08.2022
Implemented feedback mechanisms for customers, driving improvements in service delivery satisfaction.
Monitored service metrics to identify trends and recommend adjustments for operational efficiency.
Developed support documentation to streamline issue resolution for common customer concerns.
Assisted in the development of training materials aimed at improving team performance and knowledge retention.
Education
High School Diploma
Griggs International Academy | Berrien Springs, MI | 10-2014