Summary
Overview
Work History
Education
Skills
Timeline
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Flisha Coleman

Peoria,United States

Summary

Experienced collection specialist of 24+years with a proven top performer track record. My passion is to become successful at any new challenges, eagar to learning new tasks along with providing my persuasive & professional communication skills while managing my portfolio, negotiating payment arrangements.

Overview

10
10
years of professional experience

Work History

Collections Specialist

Shellpoint Mortgage Servicing
Tempe, AZ
04.2020 - Current

Responsible for managing a Mobile Home portfolio of current to severely delinquency, Pre-Foreclosure accounts to avoid foreclosure legal proceedings


Negotiating with homeowners to resolve their delinquency balances,

arranging Repayment Plans, Deferrals, Loan Modifications, Short Sale


Knowledgeable of alternative solution by following FHA, VA, USDA, FNMA, FHLMC guidelines, Adherence to compliance with State & Federal regulations laws


Effective organizational & time management skills

Collections Representative/Legal Assistant

US Collections West
Phoenix, AZ
03.2014 - 08.2019
  • Prepare Wage Garnishments for Attorney to pursue
  • Prepare Civil Complaints for Attorney to pursue
  • Appeared in Maricopa Justice Courts as A Custodian of The Record
  • Negotiating payment arrangement on delinquent account, bookkeeping, posting payments, Skip tracing

Subrogation Claims Representative/Collections Representative

First Financial Asset Management Inc.
Phoenix, AZ
11.2011 - 01.2014
  • Assured timely filing 3rd party Insurance Subrogation claims
  • Negotiating payment options, processing payments, skip tracing
  • Processed and recorded new policies and claims.
  • Supervised 10-15 collectors, run reports daily, monitored quality assurance calls, Trained new hires

Education

GED -

General Education Development

Skills

Mortgage Servicing/Loss Mitigation

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Timeline

Collections Specialist

Shellpoint Mortgage Servicing
04.2020 - Current

Collections Representative/Legal Assistant

US Collections West
03.2014 - 08.2019

Subrogation Claims Representative/Collections Representative

First Financial Asset Management Inc.
11.2011 - 01.2014

GED -

General Education Development
Flisha Coleman