Flor Aguilar- Ramirez
Carson City,United States
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
7
7
years of professional experience
Work History
Receptionist/Radiology Scheduler
The Swift Institute
09.2022 - Current
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, ensuring insurance eligibility and greeting clients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Promoted a culture of continuous improvement within the scheduling department by actively participating in team meetings and offering constructive feedback on current processes.
- Trained new front desk/ schedulers on department protocols, policies, and software systems to ensure smooth integration into the team.
Lead Busser/ Waitress
San Marcos Grill
01.2020 - 09.2022
- Established rapport with regular patrons fostering loyalty towards the establishment.
- Consistently provided timely service, anticipating guest needs and addressing concerns promptly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Receptionist/Assistant
Active Chiropractic Health & Wellness
06.2021 - 02.2022
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
Lead Busser
La Posada Real
09.2017 - 01.2020
- Displayed strong multitasking abilities, handling multiple responsibilities simultaneously while remaining focused on priorities.
- Promoted teamwork among restaurant staff through effective communication and collaboration on tasks.
- Addressed customer complaints and inquiries to verify satisfaction.
Education
High School Diploma -
Carson High School
Carson City, NV06.2020
Skills
- Customer Service
- Insurance Verification
- Appointment Scheduling
- Inventory Oversight
- Spanish translation
Timeline
Receptionist/Radiology Scheduler
The Swift Institute
09.2022 - Current
Receptionist/Assistant
Active Chiropractic Health & Wellness
06.2021 - 02.2022
Lead Busser/ Waitress
San Marcos Grill
01.2020 - 09.2022
Lead Busser
La Posada Real
09.2017 - 01.2020
High School Diploma -
Carson High School
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